Payment is accepted in Canadian dollars (CAD$) only. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept cash and debit payments at our office (address below).
Sales tax will be collected when shipping orders within Ontario. Sales taxes are calculated based on your ship to address. Applicable taxes will be added to your purchase and shown at the order summary screen during the checkout process. For any return or exchange all taxes will be credited as well.
All orders, domestic and international, ship via Canada Post. Orders are shipped Monday through Friday, excluding holidays.
CANCELLATIONS OR BACKORDERS
Based on availability, we may be unable to fulfill an ordered item. Our customer service department will send an e-mail indicating that the item is not available and will be cancelled. Within 48 hours the authorized amount for that item will be released.
RETURNS / EXCHANGES
We accept returns and exchanges on unworn and unwashed merchandise for up to 15 days from the shipping date. Any merchandise received outside of the 15 day return window will be returned to the customer at their expense. We only accept returns and exchanges from our E-Commerce website. Merchandise purchased from other retailers must be returned to the original place of purchase.
To return an item, simply mail that item back to us with a note containing your order number as well as the reason for your return. Upon inspection, credit will be refunded in the form of your original method of payment and will include any taxes paid. Refunds of merchandise to your credit card may take up to two billing cycles to appear on your credit card statement.
To exchange an item, simply mail that item back to us with a note containing your order number as well as the reason for your return. On the note, please also tell us how we can correct your purchase and we will exchange it and send it back to you with no shipping charge to you. If the requested exchange is not available we will contact you for an alternative item or return your purchase per our Return Policy.
Returns and exchanges are to be mailed to the following address:
180 Mackay Street.
Pembroke, ON Canada
Shipping and handling charges for returns are your responsibility as the client and are nonrefundable. We recommend you return the package using an insured shipping method. This will provide recourse should something happen to your package. We do not accept responsibility for packages we do not ship ourselves. Please keep the tracking details for your records.